Privacy Policy

Information we may collect

When you use Pokies123 Casino, information may be collected directly from you, automatically from your device, or from service providers involved in operating the website. The type and amount of information collected will depend on the services you use, the checks that apply to your account and the way you interact with the website.

Information handled by an online casino site may include personal information and technical information such as:

• Account details, including your name, date of birth, contact details, username, password and account preferences.
• Identity and verification information, including documents or information needed to confirm your identity, age, location or eligibility to use relevant services.
• Payment and transaction records, including deposits, withdrawals, wagers, account balances, payment references and information supplied by payment providers. Payment details may be handled by specialist payment services, and full payment credentials may not be stored by the casino website.
• Communications and support information, including messages, questions, complaints, feedback and records of interactions with customer support.
• Device and connection information, including IP address, browser type, operating system, device identifiers, language settings, time zone and general location information derived from technical data.
• Usage information, including pages visited, features used, login activity, session information and interactions with the website.
• Cookie and similar technology information, including identifiers that help remember preferences, maintain sessions, measure website performance and understand how the website is used.

Please do not provide information about another person unless you are authorised to do so. You should also take care when sending identity or payment information and use the website's intended account and support channels where available.

How information is used

Information is used for legitimate business, service and compliance purposes connected with operating Pokies123 Casino. The main purposes may include creating and administering your account, providing casino services, processing transactions, responding to enquiries and maintaining a secure and reliable website.

Information may also be used to complete identity, age, location and account verification checks. These checks help protect players, prevent unauthorised access, detect suspicious activity, support anti-fraud measures and meet obligations that apply to online gambling services. Information may be compared with information supplied by verification, payment, security or other specialist service providers where this is permitted.

• To open, maintain and secure your account.
• To process deposits, withdrawals and other account transactions.
• To provide customer support and investigate questions, complaints or disputes.
• To verify identity and account information and conduct responsible security and anti-fraud checks.
• To monitor website performance, diagnose technical issues and improve the player experience.
• To send service messages about your account, transactions, security, policy updates or other important operational matters.
• To provide marketing communications where permitted and where you have chosen to receive them.
• To meet legal, regulatory, tax, accounting, record-keeping and other compliance requirements.
• To establish, exercise or defend legal rights, and to protect the website, players and other people from misuse or harm.

We will handle information for these purposes using the permissions available under applicable privacy and gambling requirements. Where information is requested for account verification, security or compliance, not providing it may mean that some services cannot be provided or that an account cannot be fully maintained. We will not use personal information for a materially unrelated purpose without an appropriate permission or explanation, unless use is required or permitted by law.

Sharing information

Information may be shared with trusted providers that help operate the website and deliver services. These providers may support hosting, technology, identity verification, payments, fraud prevention, customer support, communications, analytics, security and professional services. They should receive only information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed when necessary to comply with a legal obligation, respond to a valid request from an authorised body, protect the rights and safety of players or others, investigate suspected unlawful activity, or support legal proceedings. If services are provided using suppliers located in other countries, information may be processed outside Australia. Appropriate steps are taken to help protect information when it is handled by service providers.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or identifiers placed on your browser or device. They can help the website remember login sessions and preferences, keep security features working, understand how pages are used and improve website performance. Some cookies may be provided by service providers that support analytics, security, payments or other website functions.

You can manage, block or delete cookies through your browser or device settings. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may be unavailable. Browser settings can also provide information about cookies and allow you to decide whether to accept them.

Security

Reasonable technical, administrative and organisational measures are used to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Security measures may include access controls, secure connections, monitoring, authentication procedures and limitations on staff or provider access.

No online service can guarantee that information will always be completely secure. Players should use a strong, unique password, keep account credentials private, log out on shared devices and contact support promptly if they believe an account or device has been accessed without permission. We may take steps to verify your identity before discussing account information or completing a privacy request.

How long information is kept

Information is retained for as long as reasonably necessary for the purposes described in this policy, including providing services, resolving issues, maintaining business and security records, and protecting legal rights. Some records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in the immediate deletion of every record.

When information is no longer required, reasonable steps are taken to delete it, anonymise it or securely limit access to it, subject to technical, legal and operational requirements. Retention periods may differ depending on the type of information and the reason it was collected.

Your privacy rights and contacting us

Players may have rights to understand how their information is handled and to request action in relation to their personal information. To exercise a privacy right or ask a question about this policy, contact support@pokies123casino.best. Please describe your request clearly and include enough information for us to understand the account or records involved. We may ask for reasonable information to confirm your identity before responding.

• Access: request information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: request deletion of your personal information where it is no longer needed or where a deletion request is available under applicable requirements.
• Marketing consent: withdraw your consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided.
• Information about handling: ask how your information is collected, used, shared or retained.

These rights are not absolute in every situation. A request may be limited, refused or delayed where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. For example, account closure or a deletion request may not remove records that must be kept for a period required by law. If a request cannot be completed in full, an explanation will be provided where permitted.

You can usually update certain account details through your account settings or by contacting support. If you stop receiving marketing messages, you may still receive essential service communications relating to your account, transactions, security or important changes to the website.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will apply to information handled after it is made available. Players should review this page occasionally for updates. If a change is significant, additional notice may be provided through the website or by another suitable communication method.

By continuing to use Pokies123 Casino after an updated policy is made available, you acknowledge the updated information practices to the extent permitted by applicable requirements. If you do not agree with the way information is handled, you may contact support@pokies123casino.best to discuss your concerns and available options.